Refund Policy

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1. General Eligibility

Refund requests are evaluated on a case-by-case basis in accordance with the criteria set out in this policy. To be considered for a refund, a request must be submitted within the applicable timeframe and must meet the eligibility conditions described in the relevant section below.

We reserve the right to decline refund requests that do not satisfy the stated conditions or that appear to be submitted in bad faith.

2. Eligible Purchases

The following types of purchases may be eligible for a refund:

• Workshop enrolments where the session has not yet commenced
• Subscription plans cancelled within the permitted window prior to the next billing cycle
• Purchases made in error, provided no significant portion of the content has been accessed

3. Non-Refundable Items

Certain purchases are not eligible for refunds under any circumstances, including but not limited to:

• Completed workshops or sessions that have already been delivered in full
• Digital downloads or materials that have been accessed or downloaded
• Promotional purchases, discounted bundles, or purchases made using coupon codes, unless the item is defective
• Partial periods of active subscriptions where access has been used
• Add-on features or one-time upgrades that have been activated

4. Timeframes for Refund Requests

4.1 Workshop Enrolments

Refund requests for workshop enrolments must be submitted no later than 7 calendar days before the scheduled start date of the workshop. Requests submitted after this period will not be eligible for a full refund. A partial credit may be offered at our discretion.

4.2 Subscription Plans

If you wish to cancel a subscription and request a refund, the request must be submitted within 14 calendar days of the initial purchase date, provided that access to paid content has not been substantially used during that period. Renewals are not eligible for refunds once the new billing cycle has commenced.

4.3 One-Time Purchases

Requests for one-time purchases must be submitted within 7 calendar days of the transaction date. Eligibility is contingent on the content or service not having been accessed or consumed.

5. How to Submit a Refund Request

To initiate a refund request, please contact our support team using the details below. Include the following information in your message:

• Your full name and registered email address
• Order or transaction reference number
• Date of purchase
• A brief description of the reason for the refund request

You may reach us at:

• Email: contact@magurabike.com
• Phone: +353 1 849 3010
• Address: Ashford, Co. Wicklow, A67 XV22, Ireland

We aim to acknowledge all refund requests within 3 business days of receipt.

6. Review and Processing

Once a refund request is received, our team will review the submission against the eligibility criteria outlined in this policy. We may request additional information or documentation to complete the review. You will be notified of the outcome by email.

Approved refunds will be processed to the original payment method used at the time of purchase. Processing times may vary depending on your payment provider but typically take between 5 and 10 business days from the date of approval.

7. Partial Refunds and Credits

In cases where a full refund is not applicable, we may, at our sole discretion, offer one of the following alternatives:

• A partial refund proportional to the unused portion of the service
• A platform credit applicable to future purchases
• A transfer of enrolment to a future workshop session of equivalent value

These alternatives are offered as a goodwill gesture and do not constitute an obligation on our part.

8. Technical Issues and Service Failures

If you experience a technical issue that prevents you from accessing a purchased service, please contact us promptly. Where we are unable to resolve the issue within a reasonable timeframe and the issue is attributable to our platform, a full or partial refund may be issued regardless of the standard timeframe restrictions.

We are not liable for access issues caused by factors outside our control, including but not limited to internet connectivity problems on the user's end, incompatible devices, or third-party software conflicts.

9. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us, we reserve the right to suspend or terminate access to your account pending resolution. We encourage customers to reach out directly to resolve any concerns before escalating to a third party.

10. Amendments to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will take effect upon publication on this page. The date at the top of this document reflects when the policy was last revised. Continued use of our platform following any changes constitutes acceptance of the revised policy.

For purchases made prior to a policy update, the terms in effect at the time of purchase will apply.

11. Contact Us

If you have any questions about this Refund Policy or wish to discuss a specific transaction, please do not hesitate to contact us:

• Website: Magurabike
• Email: contact@magurabike.com
• Phone: +353 1 849 3010
• Post: Magurabike, Ashford, Co. Wicklow, A67 XV22, Ireland